Security Response South West Limited customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Our contact details
Post
114A Badminton Road, Coalpit Heath, BRISTOL, Bristol, BS36 2TB, GB
Telephone
0800 059 9448
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What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Account information
Records of meetings and decisions
Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
Purchase history
Account information, including registration details
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Purchase or viewing history
Records of consent, where appropriate
We collect or use the following information for research or archiving purposes:
Names and contact details
Addresses
Purchase or viewing history
Personal information used for administration of research
Personal information used for the purpose of research
Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
Financial transaction information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent
Contract
Legitimate interest:
It would not be possible to provide our services without having the personal information of our clients. We need to be able to go to their address if we are a key holder or providing alarm response, we need to be able to contact them via email/telephone to notify them of any anomalies.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Consent
Contract
Legitimate interest:
It would not be possible to provide our services without having the personal information of our clients. We need to be able to go to their address if we are a key holder or providing alarm response, we need to be able to contact them via email/telephone to discuss their account.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent
Legitimate interest:
We collect and use their personal information to enable us to keep them up to date with any new technology or offers we may provide.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
Contract
Legitimate interest:
We collect and retain client personal information and archive it when they no longer use our services. This will provide them and us with security against being sued.
Our lawful bases for collecting or using personal information for legal requirements are:
Legitimate interest:
To comply with FSA regulations regarding their accounts.
Where we get personal information from
People directly
Third parties:
For example a client might give me contact information for someone who they know who wants to use our services.
How long we keep information
Your personal information will be kept
Until termination of contract
Until no longer needed
Who we share information with
Other organisations
Professional or legal advisors
Professional consultants
Emergency services (where necessary)
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
30 May 2024